About Us: Careers

Professional Services Specialist

Professional Services Department (Pavia, IT)

If you are looking for a fun, dynamic work environment, Funambol is the company for you. Funambol is the leading mobile open source project. We are also the leading mobile cloud sync and push email solution used by mobile operators, portals, device manufacturers, service providers and software companies around the world.

This position is on our Professional Services team. It provides pre-sales and post-sales support to prospects, customers and partners. In addition, you could be responsible for small and medium development and integration projects. We are looking for a self-starter with a good sense of humor who enjoys working with people. You must be able to juggle at least three to four medium sized projects and adapt quickly to changing priorities. This is great opportunity for someone in a pure engineering (QA/DEV/SUPPORT) role to use their skills but to get good experience working directly with customers. That said, this is definitely a technical position.

Responsibilities

Provide top-notch client management, including excellent communications, responsive follow through and advocacy for client issues
Prioritize problem reports of varying severity and manage resolution of all issues within accepted service levels
Collaborate with peers e.g. engineering, product management and our community, to resolve client issues while actively contributing to a growing knowledgebase
Light customization, integration and development
Systems administration of production systems and servers
Systems and performance testing

Requirements

(You will be tested for these)

Working knowledge of Java
At least 1-2 years experience in one or more of: Enterprise technical support; QA; Systems administration; Engineering/Development; Operations/IT
Hands-on experience with *nix environments
Solid troubleshooting: ability to analyze customer problems and diagnose problems
Familiarity with web/app servers (Apache, Tomcat, WebLogic, JBOSS, WebSphere, etc.)
Familiarity with web presentation technologies (HTML, JavaScript, Flash, FLEX, AJAX, etc.)
Good spoken communication and written skills - we don’t need Barack Obama or Frank McCourt, but you need to be comfortable talking to people and writing intelligible documents

Good to Have’s/Pluses:

Programming experience with Perl/C++/other languages
Database server experience
Open source project experience
Build/release/porting experience (Eclipse, Ant, etc.)
Project management chops

The Usual Platitudes

Desire to learn and the ability to quickly acquire and apply technical knowledge
Attention to detail
Strong work ethic
Team player
Ability to thrive in a fast-moving, dynamic environment

Please send us your resume at jobs@funambol.com. Please make sure your resume addresses the basic requirements. No phone calls or agencies, please.