About Us: Careers

Technical Support Lead

Technical Support Team (Pavia, IT)

If you are looking for a fun, dynamic work environment, Funambol is the company for you. Funambol is the leading mobile open source project. We are also the leading mobile cloud sync and push email solution used by mobile operators, portals, device manufacturers, service providers and software companies around the world.

We are looking for a technical support analyst to join our operations team. The candidate must have genuine enthusiasm for technology and working with other people. This is a unique opportunity to work for one of the leading commercial open source projects in the world.

Major Duties. The Technical Support Lead will be responsible for managing the daily operations of our production websites, providing technical support to our customers and coordinating the efforts of the technical support team. You must be able to manage multiple priorities, while continuing to provide great service to all of our customers. You should be detail oriented and have strong technical aptitude. We are looking for someone who likes working with other people in a fast-paced environment. This is a great opportunity for someone with technical experience (consulting, technical support, etc.) who is looking to gain management experience while maintaining his or her technical expertise. Periodic on-call duty and night/weekend work are required.

Responsibilities include:

Coordinating and monitoring performance of technical support team
Prioritizing problem reports issues of varying severity, and managing the resolution of all issues within accepted service levels
Coordinating with engineering, product management and our community to resolve client issues
Manage and enhance our customer facing ticketing and other support systems
Providing mentorship and guidance to technical support team
Provide proactive monitoring of all production systems
Systems administration of production systems and servers
Systems and performance testing

Required Technical Skills and Experience:

A minimum of 3 - 4 years of technical experience in one or more of the following disciplines: Technical support for a complex software system; Quality assurance; Systems administration; Programming; Technical consulting; Technical IT/Help Desk
Hands-on experience with *nix environments
Solid troubleshooting skills, ability to analyze customer problems and perform initial diagnosis of problems
Familiarity with web/application servers (Apache, Tomcat, Weblogic, JBOSS, etc) and/or web presentation technologies (HTML, JavaScript, Flash)
Computer Science degree preferred, BUT not required!
Programming experience with Perl/Java/C++ programming a plus
Non-technical requirements: strong communication and written skills; desire to learn and the ability to quickly acquire and apply technical knowledge; leadership ability; attention to detail; strong work ethic; team player; ability to thrive in a fast-moving, dynamic environment
Must be able to work on-call

Please send us your resume at jobs@funambol.com. Please make sure your resume addresses the basic requirements. No phone calls or agencies, please.