Technical Support Specialist Technical Support Team (Pavia, Italy)
If you are looking for a fun, dynamic work environment, Funambol is the company for you. Funambol is the leading personal
cloud solution used by mobile operators, device manufacturers, portals, service providers and software companies
around the world.
We are looking for a technical support specialist to join our Operations Team. The candidate must have genuine enthusiasm
for technology and working with people.
The candidate should be able to manage multiple priorities, while continuing to provide great service to all of our customers.
You must be detail oriented and have a strong technical aptitude. We are looking for someone who likes working
with other people in a fast-paced environment. This is a great opportunity for someone to gain valuable technical
experience for a future in Quality Assurance, Development, Operations or a Professional Services/Consulting
Prioritizing problem report issues of varying severity and managing the resolution of all issues within accepted
Collaboration with your peers, engineering, product management and our users to resolve client issues while
actively contributing to a growing knowledgebase
Provide proactive monitoring of all production systems
Systems administration of production systems and servers
Systems and performance testing
Required Technical Skills and Experience
A minimum of 1 - 2 years of experience in one or more of the following disciplines (recent university graduates
with significant computing experience will be considered): Technical support for a complex software system;
Quality assurance; Systems administration; Programming
Hands-on experience with *nix environments
Solid troubleshooting skills, ability to analyze customer problems and perform initial diagnosis of problems
Familiarity with web/application servers (Apache, Tomcat, Weblogic, JBOSS, etc) and/or web presentation technologies
Computer Science degree preferred, BUT not required
Programming experience with Perl/Java/C++ programming a plus
Strong communication and written skills; desire to learn and the ability to quickly acquire and apply technical
knowledge; attention to detail; strong work ethic; team player; ability to thrive in a fast-moving, dynamic
Must be able to work on-call
This position is in Pavia (Italy) or Leiria (Portugal). Please email us your resume at
firstname.lastname@example.org. Please make sure that your resume addresses the position requirements. No phone calls
or agencies, please.